SHIPPING, ORDER POLICIES & RETURNS

For pickup option:

Pickup is at Unit 20 - 340 Henry St., Brantford, Ontario.

We will contact you once your order is ready and will arrange a pickup time.

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For Delivery Option:

The delivery option is only applicable to addresses located in Brantford. Orders are delivered 1-2 days after placing order

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While we strive to ship same day on all orders placed before 4pm EST, circumstances and situations out of our control can occur at the hand of our carriers drop off and pick ups. 

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We have a limited return policy as we are unable restock returned used goods and have to absorb the cost.  If you would like to return a product, please review our policy in full and then reach out to us by e-mail: axtlashes@gmail.com to discuss the reason you wish to return your product.

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*We're unable to do a full refund on any used and opened product(s). 
 

*If return is not approved the customer will have to pay for product to be shipped back to them.

 

*We will ship your order and products to the address provided. AxT Lashes is not responsible for any fees to send the package to a new address or back to existing.

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Return Procedure:
To start a return, contact us at axtlashes@gmail.com to obtain a return authorization number within 20 days of shipment (You must contact within 24 hours for shipment damage or defects see more below under section "Product Damage in Shipment or Defective").

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Product Damage in Shipment or Defective:
If the item you receive is damaged in shipment or defective, you MUST contact us within 24 hours of receipt to initiate a return.

 

Refunds (if applicable):
All refund requests have to be processed and approved by the owners. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

No refunds for damaged or defective products. See "Exchanges" section below.

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Late or missing refunds (if applicable):
If you haven’t received a refund yet:

1. Please check your bank account again

2. Please contact your credit card company; it may take some time before your refund is officially posted.

3. Finally, please contact your bank. There is often some processing time before a refund is posted.

4. If you’ve done all of this and you still have not received your refund yet, please contact us at axtlashes@gmail.com.

 

Sale items (if applicable):
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at axtlashes@gmail.com.

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

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ORDER POLICY:

All AxT Lashes orders and products are shipped from Brantford, Ontario. 

Any damaged goods, shortages, and discrepancies must be reported within 3 days of receipt of your order.

 

AxT Lashes IS NOT RESPONSIBLE FOR ANY LOST OR STOLEN ORDERS. Please contact your local post office first before contacting us.

 

Any charges for returned orders due to customer error (incorrect address, refused/undeliverable orders, etc...) will be the responsibility of the customer.

Orders are shipped 1-2 days after placing order, please add processing time to choose shipping time.

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Cancelling an Order:
If you would like to cancel or change an order that you've just placed, please email us at axtlashes@gmail.com as soon as possible. We will try to accommodate your request; however, orders for items that have already been shipped cannot be cancelled.